Terms and Conditions
Effective Date: May 1, 2026
Welcome to Get Tour Punta Cana. These Terms and Conditions govern your use of our website and the booking of tours, transportation services, and related experiences offered by Get Tour Punta Cana.
By accessing our website or booking any service with us, you agree to these Terms and Conditions.
1. Booking Services
By making a reservation through our website, phone, email, or messaging platforms, you agree to provide accurate and complete information required to process your booking.
All bookings are subject to availability and confirmation by Get Tour Punta Cana.
2. Payments
Payment may be required in full or partially at the time of booking depending on the selected service.
We accept various payment methods, including:
- Credit cards
- Debit cards
- PayPal
- Other approved payment methods
All prices displayed on our website are subject to change without prior notice.
3. Cancellations and Refunds
Cancellation policies may vary depending on the selected excursion, private tour, or transportation service.
Customers must contact our team as soon as possible if they need to cancel or modify a reservation.
Refund eligibility may depend on:
- Cancellation notice period
- Type of service booked
- Weather conditions
- Third-party operator policies
Approved refunds may take several business days to process.
4. Tour Schedule Changes
Get Tour Punta Cana reserves the right to modify schedules, routes, activities, or tour availability due to:
- Weather conditions
- Safety concerns
- Operational issues
- Government restrictions
- Unforeseen circumstances
We will make reasonable efforts to notify customers of any changes.
5. Hotel Pickup and Transportation
Most tours include hotel pickup and drop-off services within Punta Cana.
Pickup times may vary depending on hotel location, traffic conditions, and operational schedules.
Customers are responsible for being ready at the designated pickup location on time.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information
- Arriving on time for pickups
- Following safety instructions
- Respecting local laws and regulations
- Ensuring they meet any age or health requirements for specific tours
Failure to comply may result in denied participation without refund.
7. Health and Safety
Certain excursions may involve physical activity, water activities, or transportation risks.
Customers should review tour requirements carefully and consult a medical professional if they have health concerns before participating.
Get Tour Punta Cana is not responsible for personal injuries caused by failure to follow instructions.
8. Personal Belongings
Customers are responsible for their personal belongings during tours and transportation services.
Get Tour Punta Cana is not liable for lost, stolen, or damaged personal items.
9. Third-Party Providers
Some tours may be operated in partnership with third-party providers.
While we carefully select our partners, Get Tour Punta Cana is not responsible for operational issues caused by third-party providers beyond our control.
10. Website Use
You agree not to misuse our website, attempt unauthorized access, or engage in fraudulent activity.
All website content, images, logos, and materials are property of Get Tour Punta Cana unless otherwise stated.
11. Limitation of Liability
Get Tour Punta Cana shall not be liable for indirect, incidental, or consequential damages related to your use of our services.
Our total liability shall not exceed the amount paid for the booked service.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Get Tour Punta Cana
Punta Cana Phone:
Email: info@gettourpuntacana.com
Address:Â Punta Cana, Dominican Republic